Consulting

Aviv is a highly experienced service designer and facilitator who works with organisations to understand and improve services and systems through human-centred design.

Approach

Aviv's approach is grounded in a deep understanding of human experiences and interactions that is woven into collaborative, and iterative design journeys. This might involve:

Mapping user journeys and systems with partners
Co-designing new roles, pathways, or service models
Facilitating action-learning sprints
Supporting leaders to adopt new ways of thinking and working

Aviv is often invited to lead a defined piece of work, coach teams of practitioners, or contribute to wider collaborative programmes. Every project is unique, but all share a commitment to working creatively and delivering insight and lasting change.

Projects don’t always start with a neat brief. They tend to emerge through a mix of challenges and ideas, and a curiosity about how to create change. The first step is usually a conversation to figure out together what the project could look like – something ambitious, achievable, and affordable.

Offers to clients

LEADING DESIGN & INNOVATION TEAMS AND PROJECTS

PROTOTYPING SERVICES AND ROLES THROUGH ACTION-LEARNING

ETHNOGRAPHIC RESEARCH & PEER RESEARCH TRAINING

LEADERSHIP AND ORGANISATIONAL DEVELOPMENT FOR INNOVATION

FACILITATING CO-DESIGN AND PARTICIPATORY PROCESSES

SYSTEM MAPPING AND VISUAL STORYTELLING

I’ve worked with Aviv for 20 years and he is a skilful, reliable and creative thinker and designer. Aviv brings real strength in terms of methodology, tools and process to a wide range of challenges. He brings depth of understanding and experience having worked across so many different public services. And he brings generosity toward team members and clients, building their capabilities and confidence. He is a great teacher. And he will be completely honest with you - he says it as it is.

Matthew Horne, CEO Innovation Unit